Privacy Policy | UniRooms

1. Introduction

UniRooms ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform and use our services.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide

Account information: name, email, phone number, address
Property information: descriptions, photos, pricing, location data
Payment information: billing details, payment method (processed by secure payment providers)
Communication data: messages with students, support inquiries
Business information: business name, registration details, tax identification

2.2 Information Collected Automatically

Usage data: pages visited, time spent, features used
Device information: browser type, operating system, device type
IP address and location data
Cookies and similar tracking technologies

2.3 Information from Third Parties

Payment processors
Analytics providers
Customer service platforms

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain the Platform
To process transactions and payments
To send promotional emails and marketing materials (you can opt-out)
To improve and optimize the Platform
To detect and prevent fraud
To comply with legal obligations
To respond to your inquiries and provide customer support
To personalize your experience
To analyze usage patterns and trends

4. Disclosure of Your Information

We may disclose your information in the following circumstances:

To service providers who assist us in operating the Platform
To payment processors for payment processing
To comply with legal requirements or court orders
To protect our rights and the rights of our users
To prevent fraud and illegal activity

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

UniRooms implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Right to access your personal information
Right to correct inaccurate data
Right to delete your data
Right to restrict processing
Right to data portability
Right to withdraw consent
Right to object to processing

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Cookies

UniRooms uses cookies to enhance your experience on the Platform. Cookies are small data files stored on your device that help us:

Remember your preferences
Understand how you use the Platform
Keep you logged in
Improve the Platform's functionality

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Platform.

9. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites before providing your information.

10. Children's Privacy

UniRooms is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

11. International Data Transfers

If you access UniRooms from outside Ghana, please note that your information may be transferred to, stored in, and processed in Ghana and other countries where we operate. By using the Platform, you consent to such transfers.

12. Marketing Communications

We may send you marketing emails about new features, promotions, and updates. You can opt-out of marketing communications at any time by:

Clicking the "unsubscribe" link in any email we send
Updating your notification preferences in your account settings
Contacting us directly at support@unirooms.com

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting the updated Privacy Policy on the Platform and updating the "Last updated" date.